TERMS AND CONDITIONS

 

 

By Placing An Order With TWI Services, Inc., You Agree To The Following Terms:

1. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 15 days. An estimate not accepted within 15 days may be changed.

2. Payment Terms
All orders will be billed and due when the order is placed. We do not proceed on any order until payment is received.
  
3. Orders
TWI Services, Inc. reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. TWI Services, Inc. is not liable for any damages resulting from any violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to us for printing and/or publication.

4. Cancellations
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Once an order is in production, it cannot be cancelled or modified.

5. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. TWI Services, Inc. can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with TWI Services, Inc. are to the client's knowledge correct, and there are no conditions or agreements relating to the orders which are not written or accompanying said order.

6. Liability
Our liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. TWI Services, Inc. warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. TWI Services, Inc. makes no other warranty and no actions or words of TWI Services, Inc. or its officers, employees or agents shall constitute a warranty.

7. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from TWI Services, Inc. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against TWI Services, Inc. based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by TWI Services, Inc. ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold TWI Services, Inc. harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending TWI Services, Inc. against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing TWI Services, Inc. for any legal fees and expenses it reasonably incurs in responding.

8. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. TWI Services, Inc. is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until TWI Services, Inc. can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. TWI Services, Inc. does not archive your work for longer than it takes to produce the final product. Please save your work!

9. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

10. Prepress Proofs
When requested by the customer, TWI Services, Inc. will submit color proofs for the customer's review and approval. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to TWI Services, Inc. marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. TWI Services, Inc. will not be responsible for undetected production errors if:
* Proofs are waived by the client;
* The work is printed per the client's written OK;
* Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.

11. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

12. Overruns/Underruns
TWI Services, Inc. will normally deliver the exact quantity of goods ordered on commonly ran items plus a small additional amount. There is no extra charge for the small additional amount. In the event of an underrun, TWI Services, Inc. will bill for the actual quantity delivered.

On specialty, custom or complicated jobs, the generally accepted trade practice is plus or minus 10%.  TWI Services, Inc. will determine if the job meets the criteria of the 10% over/under rule and notify the client at the time of quotation and upon completion of the job the actual quantity delivered will be billed.  

13. Delivery
Charges for delivery are not included in quotations unless specified. TWI Services, Inc. is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

14. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 hours after delivery. If no such claim is made, TWI Services, Inc. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that TWI Services, Inc. performance has fully satisfied all terms, conditions and specifications.

15. Disputes & Venue
For legal purposes, the venue for any dispute shall be Seminole County, FL.

TWI Services, Inc. shall have the right to assign any portion of the work required to another contractor.

16. Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.   All defects in workmanship or other defects must be received in writing no later than 48 hours after the job is received.  Rush jobs that don't allow for the standard 5-7 working day turnaround time are not guaranteed to be free of defects in workmanship.

17. Privacy Statement
Any information TWI Services, Inc. collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by TWI Services, Inc.

18. Samples
TWI Services, Inc. might use your product for samples or advertising purposes.

19. Billing
Your credit card bill will read "TWI Services, Inc.".

20. Changes
TWI Services, Inc. may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.